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CSxVoiceAIAI on the Line. Humans on Standby.
AI-powered voice automation that picks up, understands, and resolves routine calls across your systems in a single conversation.
Banking AI support agentMulti-modal
draftupdated a min agoDeploy agent
Scenario: New account onboarding
Scenario 1: "Account Creation" Inquiry
Say“Welcome to Acme Bank! We're excited to get you started with your new account. May I confirm your full name and date of birth to begin?”
↳Customer provides info@info_confirmedproceed to·Identity Verification
↳Customer refuses@info_not_providedproceed to·Escalation
Scenario 2: Identity Verification
Say“Thank you. Please upload a photo of your government-issued ID, such as a passport or driver's license.”
↳Upload is successful:verify_identity_checkproceed to·Compliance Checks
↳Upload fails: retry up to 2 times@info_not_providedif still fails, proceed to·Escalation
Scenario 3: Compliance Checks
Say“We'll now verify your details against our compliance system. This will only take a moment.”
CSxIQThe bridge between AI intelligence and human connection.
Real-time call intelligence that gives your agents everything they need before, during, and after every conversation.
LiveMaria Lopez · M#48201
02:14Caller
I'm really frustrated — this is the second time I've called about the same fee.
Agent
I understand, let me pull up your account details right now.
Caller
If I get hit with another fee, I'm closing the account.
Objection detectedAccount closure threat · Fee dispute
Suggested rebuttal
“I hear you. Let me waive this fee and look at how we can prevent it next time — would that work?”